About Me

  • Name: Justin Young
  • Location: Little Elm, TX
  • Phone: (214) 810-1076
  • Email: justin.young@builtagroup.com

Objective

I am a highly motivated freelance Oracle Service Cloud Architect with a proven track record of success looking to help clients get the most out of their deployment. I am also open to general freelance application and website development.

What I Can Do

  • Service Cloud Configuration
  • Custom Add-In Development
  • Customer Portal Development
  • Engagement Engine Implementation
  • Single Sign On and PTA
  • Custom Report Building
  • Message Template Customization
  • Business Process Management
  • Web Development
  • Wordpress Development
  • API Development
  • Desktop Application Development

Industry Verticals Conquered

  • Telecommunications
  • Finance
  • Education
  • Retail
  • Food and Beverage
  • Distribution
  • Insurance
  • Government

Why should you hire me

I am meticulous and resourceful. I work hard, and take pride in everything I deliver. I have also single handedly fixed some of Oracle Service Cloud's largest problems (see works).

My Requirements

I am available to hire as an independent contractor (1099-MISC) with a billable rate of $100 per hr.

Resume

Education and Certifications

  • June 2013

    Oracle Certified Specialist

    Oracle University
  • 2009-2011

    B.S. in Computer Science

    University of Texas at Dallas

    Graduated with a 3.7 GPA with a focus in UX while working full-time

  • 2006-2009

    General Studies

    Odessa College

Experience

  • 2011 -

    Oracle Service Cloud Architect

    Dallas, TX and Little Elm, TX

    Worked as a OSvC Architect for multiple consulting firms

  • 2005-2011

    Call Center Experience

    Odessa, TX and Dallas, TX

    Worked for Verizon FiOS and AT&T U-Verse as a tech support agent, mentor, and then manager while attending college full-time.

7

Years of Professional Development Experience

34

Oracle Service Cloud Projects Mastered

Customers Impacted

4

Reusable Products Built

Works

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SMS / MMS

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Chat Template Bubbles

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Date Entry

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DateTime Entry

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Omni Hotels Proactive Chat

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Insight Proactive Chat

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Sur La Table Proactive Chat

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Great Wolf Lodge Chat

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Panera

Interested?

Hire me

Get in touch

Send me a message
Location Little Elm, TX
Phone Number (214) 810-1076